McDonald's opens an investigation after a report from… Newspaper Reporting “English only” service for one of her restaurants in downtown Montreal, she now vows to “ensure Quebec’s language laws are enforced.”
The American company confirmed on Tuesday: “We are investigating this incident and will take the necessary measures to prevent the recurrence of such incidents in the future.”
The fast food empire needed nearly two weeks to answer questions Newspaper Regarding the difficulties he faces in respecting the official language of Quebec.
“As a company founded in Quebec for decades, we are committed to ensuring that Quebec language laws are applied in all aspects of the customer experience, from packaging to customer service,” McDonald's media relations ended up responding via email.
Six times more complaints
At the end of May, Newspaper It reported that, over the past three years, McDonald's has received six times as many complaints from customers who were unable to be served in their language.
In total, complaints about service language at McDonald's increased six-fold, from 38 (2021-2022) to 230 (2023-2024), according to the Office of the Quebec Language of the French Language (OQLF).
Order numbers are inflated “in English only”, the cashier and her manager are confused by a banal question in French… Newspaper I was able to notice the almost complete absence of French when passing by a McDonald's in the city centre.
last Wednesday, Journalism He revealed that Law 96 on the French language disturbed the Biden administration to such an extent that possible sanctions were being considered in high places among our neighbors to the south.
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